Shipping Policy

Thank you for shopping with us. We work hard to process and deliver every order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1-3 business days, excluding weekends and holidays. During sales, product launches, or other high-volume periods, processing may take slightly longer.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed:

• Standard domestic shipping: 3-7 business days
• Expedited domestic shipping: 2-3 business days
• International shipping: 7-21 business days

These timeframes are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, holidays, and other circumstances outside our control may affect delivery.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your destination, order size, and selected shipping method. Any free-shipping promotions will be applied automatically when the order meets the stated requirements.

Address Changes

Please review your shipping address carefully before placing your order. If you need to make a correction, contact us at [support email] as soon as possible. We cannot guarantee changes after an order has entered processing or been shipped.

Customers are responsible for additional shipping costs when an order is returned because an incorrect or incomplete address was provided.

Lost, Delayed, or Stolen Packages

If tracking shows no movement for [number] business days, contact us at [support email] with your order number so we can assist you.

If a package is marked as delivered but cannot be located, please check around the delivery area, ask household members or neighbors, and contact the shipping carrier. We are not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within [number] days of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. These fees are not included in the product price or shipping charge.

Customs processing may delay delivery. Orders refused because of unpaid customs charges may be subject to return-shipping costs and other applicable fees.

Contact Us

For shipping questions, contact us at [support email] and include your order number. We typically respond within [response time] during business days.